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\/>\u3000\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u53ce\u76ca\u6027\u30fb\u751f\u7523\u6027\u304c\u9ad8\u3044\u4f01\u696d\u306b\u3064\u3044\u3066\u3001Heskett, et al. 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width=\"1793\" height=\"668\" class=\"alignnone size-full wp-image-2559\" srcset=\"http:\/\/kar.or.jp\/review\/wp-content\/uploads\/2026\/01\/kamata_2.jpg 1793w, http:\/\/kar.or.jp\/review\/wp-content\/uploads\/2026\/01\/kamata_2-300x112.jpg 300w, http:\/\/kar.or.jp\/review\/wp-content\/uploads\/2026\/01\/kamata_2-1024x382.jpg 1024w, http:\/\/kar.or.jp\/review\/wp-content\/uploads\/2026\/01\/kamata_2-768x286.jpg 768w, http:\/\/kar.or.jp\/review\/wp-content\/uploads\/2026\/01\/kamata_2-1536x572.jpg 1536w\" sizes=\"auto, (max-width: 1793px) 100vw, 1793px\" 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\/><\/p>\r\n<h3>4.\u300c\u4eba\u6750\u300d\u3092\u80b2\u6210\u3059\u308b\u5fc5\u8981\u6027<\/h3>\r\n<p>\u3000\u6570\u3068\u3057\u3066\u306e\u4eba\u624b\u4e0d\u8db3\u3092\u77ed\u671f\u7684\u306b\u88dc\u3046\u624b\u6bb5\u3068\u3057\u3066\u3001\u30b9\u30dd\u30c3\u30c8\u30ef\u30fc\u30af\u306f\u6709\u7528\u3067\u3042\u308b\u3002\u3057\u304b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u696d\u306b\u304a\u3044\u3066\u9577\u671f\u7684\u306a\u4eba\u6750\u5b9a\u7740\u3092\u56f3\u308b\u305f\u3081\u306b\u306f\u3001\u300c\u4eba\u624b\u300d\u306e\u4e0d\u8db3\u3092\u88dc\u5145\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u4eba\u6750\u300d\u3092\u80b2\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002\u30bf\u30a4\u30df\u30fc\u306e\u4f8b\u306e\u3088\u3046\u306b\u3001\u30de\u30c3\u30c1\u30f3\u30b0\u3084\u9577\u671f\u5c31\u696d\u306b\u3064\u306a\u3052\u308b\u63a1\u7528\u306e\u4e00\u624b\u6bb5\u3068\u3057\u3066\u3082\u30b9\u30dd\u30c3\u30c8\u30ef\u30fc\u30af\u306f\u6d3b\u7528\u3067\u304d\u308b\u3060\u308d\u3046\u3002\u3053\u308c\u306f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u3092\u8d77\u70b9\u3068\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u30fb\u696d\u7e3e\u5411\u4e0a\u3078\u3068\u3064\u306a\u304c\u308bSPC\u306e\u8003\u3048\u65b9\u3068\u3082\u6574\u5408\u3059\u308b\u3002\u4eba\u624b\u4e0d\u8db3\u3067\u306f\u306a\u304f\u3001\u4eba\u6750\u4e0d\u8db3\u3068\u3057\u3066\u8ab2\u984c\u3092\u3068\u3089\u3048\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u304a\u3044\u3066\u300c\u30d2\u30c8\u300d\u306e\u63d0\u4f9b\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u90e8\u5206\u306f\u3069\u3053\u304b\u3092\u8003\u616e\u3057\u3001\u305d\u308c\u3092\u62c5\u3046\u4eba\u6750\u306e\u80b2\u6210\u3001\u5b9a\u7740\u3092\u56f3\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3042\u308b\u3068\u8003\u3048\u308b\u3002<br \/><br \/><\/p>\r\n<h3>\u53c2\u8003\u6587\u732e<\/h3>\r\n<ul>\r\n<li>Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser Jr., W.E., &amp; Schlesinger, L.A. (1994). Putting the service-profit chain to work. <em>Harvard Business Review, 72<\/em> (2), 164\u2013174.<\/li>\r\n<li>Lovelock, C. &amp; Wirtz, J. (2007) <em>Services Marketing: People, Technology, Strategy<\/em>, 6th edition, Pearson.\u3000\u767d\u4e95\u7fa9\u7537\u76e3\u4fee\u30fb\u6b66\u7530\u73b2\u5b50\u8a33(2008)\u300e\u30e9\u30d6\u30ed\u30c3\u30af\uff06\u30a6\u30a3\u30eb\u30c4\u306e\u30b5\u30fc\u30d3\u30b9\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u300f\u3001\u30d4\u30a2\u30bd\u30f3\u30fb\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3.<\/li>\r\n<li>\u30b9\u30dd\u30c3\u30c8\u30ef\u30fc\u30af\u7814\u7a76\u6240\uff082025\uff09\u300e\u30bf\u30a4\u30df\u30fc\u3092\u901a\u3058\u305f\u52e4\u52d9\u3092\u304d\u3063\u304b\u3051\u3068\u3057\u305f\u9577\u671f\u5c31\u696d\u30fb\u9577\u671f\u63a1\u7528\u306b\u95a2\u3059\u308b\u5b9f\u614b\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u300f<\/li>\r\n<li>\u5e1d\u56fd\u30c7\u30fc\u30bf\u30d0\u30f3\u30af\uff082025.10.6\uff09\u300e\u4eba\u624b\u4e0d\u8db3\u5012\u7523\u306e\u52d5\u5411\u8abf\u67fb\uff082025\u5e74\u5ea6\u4e0a\u534a\u671f\uff09\u300f<\/li>\r\n<li>\u6771\u6d0b\u7d4c\u6e08\u65b0\u5831\u793e\uff082025\uff09\u300e\u4f1a\u793e\u56db\u5b63\u5831\u3000\u696d\u754c\u5730\u56f32026\u5e74\u7248\u300f<\/li>\r\n<li>\u99ac\u672c\u5bdb\u5b50(2024.8.8)\u300c\u30d5\u30a9\u30fc\u30ab\u30b9 \u6d3b\u6cc1\u30b9\u30dd\u30c3\u30c8\u30ef\u30fc\u30af \u30bf\u30a4\u30df\u30fc\u8ffd\u3063\u3066\u7fa4\u96c4\u5272\u62e0\u300d\u3001\u300e\u65e5\u7d4c\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u300fpp.34-39.<\/li>\r\n<\/ul>","protected":false},"featured_media":0,"template":"","yearmonth":[38],"class_list":["post-2557","report","type-report","status-publish","hentry","yearmonth-38"],"acf":[],"_links":{"self":[{"href":"http:\/\/kar.or.jp\/review\/wp-json\/wp\/v2\/report\/2557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/kar.or.jp\/review\/wp-json\/wp\/v2\/report"}],"about":[{"href":"http:\/\/kar.or.jp\/review\/wp-json\/wp\/v2\/types\/report"}],"wp:attachment":[{"href":"http:\/\/kar.or.jp\/review\/wp-json\/wp\/v2\/media?parent=2557"}],"wp:term":[{"taxonomy":"yearmonth","embeddable":true,"href":"http:\/\/kar.or.jp\/review\/wp-json\/wp\/v2\/yearmonth?post=2557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}